CuteFTP must be registered, or activated, within 30 days or it will no longer function. To register and fully activate your software please input the Registration Serial Number you received when you are prompted to do so. For the registered user name, you may use either your first and last name or your company name. This information appears under Help > About from the menu bar.
To ensure your software is registered accurately, we recommend you provide all of the optional details that are requested. This helps us confirm your eligibility for technical support or any upgrades that may become available in the future.
If registration fails, try the following:
Make sure the serial number is valid. It is not case sensitive; however, it is alphanumeric and must be entered exactly as it displays on your invoice or label. If you received a digital invoice, try copying the serial number to the Windows clipboard and then paste it into the serial number box in the registration wizard.
Registration serial numbers are specific to a particular product. For example, you cannot register CuteFTP Professional with a CuteFTP Home serial number and vice-versa. Also, a serial number for version 7 can't register version 6 and vice-versa. Double-check your invoice to see what product and version you purchased. Compare that to the product name and version shown in your Help About box or on the Splash screen. If they don't match, then please download the correct product from our website. If you accidentally purchased the wrong product please contact us.
Because activation takes place over the Internet, CuteFTP must be able to connect to our registration server to complete the activation process. If it cannot connect or complete the process, it will prompt you with various alternatives. You can go through a manual registration process, where you e-mail us certain information and we subsequently reply with an unlock code, or choose to register via a Web form, which also provides you with an unlock code. The final alternative is to continue as an "unverified" registration, which means that we will honor the serial number you provided as valid for now, and attempt to complete the activation process later once a connection to the registration server is secured (checked at application startup).
To register successfully, you must be connected to the Internet and have administrator privileges on your computer. If a firewall or proxy server is in use, the network administrator should ensure port 80 is open during the registration process.
In the Registration Failed dialog, click on the HTTP Proxy button and modify your proxy settings so that CuteFTP can perform HTTP (Web) transactions. If you don't know how to edit these fields, check with your system administrator.
If you cannot locate your serial number, you can obtain a copy from GlobalSCAPE Support if you still have the original e-mail address used to purchase the software. If you no longer have access to that e-mail account or don't recall what e-mail address you used, contact customer service department and provide your name, address, order ID or any other pertinent data that you believe might help us locate your original purchase record.