For more information, review the topics in the table of contents to the left. If the table of contents is hidden, click <--Show Table of Contents.
GlobalSCAPE's Knowledgebase (KB), http://kb.globalscape.com, was updated just before the release of EFT Server version 6.2. The KB provides various types of articles, such as HOW TO, FAQ, ERRMSG, FIX, and so on. Many of the articles are created as a result of assisting customers with their specific configuration and troubleshooting issues.
The Resources link provides links to online help and PDFs.
The Search link opens a search utility.
The Tags link list all tags defined on all articles in the KB. You can click a tag to view articles that have been tagged with that keyword. (If there is a keyword that you think should be added to the tags, let us know in the comments of the articles!)
To search the KB
Open a web browser and go to http://kb.globalscape.com/
On left side in the middle of the page, click Knowledgebase. A navigation tree and
the latest articles list appear.
To view the latest articles just for EFT Server, click
the EFT Server node.
The articles are sorted by Last Modified date. you can sort the list by Title or Last Modified date by clicking the column header. (With almost 300 articles in the EFT Server category, searching by title is not usually very efficient. Using the search feature would be more expedient.)
To search the KB, click the Search link at the top of the page or use the search box at the bottom of the page. When searching, try several different words for the same concept. For example, if you want help with using a script in an Event Rule, search for command, script, vb, batch, and so on.
If the keyword you are using for your search does not find the article you want, but you do eventually find the correct article, please add a comment to let us know that we should add that tag to the article to improve future searches.
You can use GlobalSCAPE's Advanced Search to search only kb.globalscape.com or help.globalscape.com/help/ or any other domain on GlobalSCAPE's server.
To get to the Advanced Search page
In your browser, go to globalscape.com.
In the search box at the top of the page, type a keyword or phrase, then click Search. The results page appears.
If the topic you want does not appear in the search results, or if there are too many results, at the top of the page, click Advanced Search. The Advanced Search page appears.
In the Domains box, type the domain that you want to search (e.g., kb.globalscape.com, help.globalscape.com/help), then click Search.
GlobalSCAPE Support Center
Finding Information in the Help