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System Requirements, Prerequisites, and Supported Applications

Globalscape Quality Assurance (QA) tested and approved Mail Express for use with the programs and hardware described below. The minimum system requirements below are organized by Mail Express Server, SQL Server 2008 R2 Express, and Outlook Add-In requirements. The installer must be run by a user with administrative privileges on the computer. The installer/uninstaller will check for this at the beginning of execution.

Please review each of the requirements and prerequisites below and ensure that they are met before installing Mail Express. Ensure all Microsoft updates have been installed and the computer has been rebooted. If all of the prerequisites are not met, the installation will abort. You can print this page of the help and check off the requirements as you verify that they are installed/available.

Mail Express Server Requirements/Prerequisites

While it is possible for the Mail Express Server and Add-In to work on system configurations other than those listed below, programs and hardware not listed below were not tested and are not supported.

The following table lists the system requirements/prerequisites on the computer on which Mail Express Server is installed.

  • For Outlook Add-In system requirements, refer to Outlook Add-In Requirements/Prerequisites, below.

  • For SQL Server 2008 R2 Express system requirements, refer to SQL Server 2008 R2 Express Installation Requirements/Prerequisites, below. (These are the requirements that the installer verifies; refer to the Microsoft link below for additional SQL Server system requirements.)

  • For SQL Server 2008 R2 system requirements, refer to http://www.microsoft.com/download/en/details.aspx?id=12548.

  • Mail Express "silently" installs the latest version of the Java Runtime Environment (JRE) and Apache Tomcat; you do not need to update or maintain these applications.

  • Mail Express v3.3 and later is supported with the following Oracle database versions:

    • Oracle Database 11g Release 2: 11.2.0.1-11.2.0.3 (patch set as of September 2001)

    • Oracle Database 11g Release 1: 11.1.0.6-11.1.0.7 (patch set as of September 2008)

  • Separate installers are provided for 32-bit and 64-bit installations. Please use the proper installer for your operating system. (Mail Express integration with EFT only works with the 32-bit version of Mail Express. If you use the 64-bit installer, the EFT integration options will not be available, because the COM calls required for integration will not work. The EFT installer provides the 32-bit Mail Express installer.)

  • Mail Express version 4.0.4 is compatible with EFT version 7. Mail Express version 4.0.4 is not compatible with version 6.5.x of EFT. The compatible version of Mail Express is also bundled in the EFT installer.

  • The Java applet (for transferring files in a web browser) must be the latest available version.

Requirement/Prerequisite

 

Mail Express Server must be accessible from the Internet, either directly or via the DMZ Gateway, if applicable, so that recipients can browse the attachment links to pick up attachments (typically in the DMZ behind a firewall such as Microsoft ISA Server). Using Globalscape’s DMZ Gateway server, the Mail Express Server does not have to remain in the DMZ and can reside within the internal network. When deploying the Mail Express Server in a virtualized cluster environment, setting a static MAC address for the server is required.

 

Ensure that port 8443 is available to the Mail Express IP address (and that no port conflicts exist on that IP address). This port can be assigned to a specific IP address placed on the system for Mail Express expressly. If the firewall is enabled on the computer on which Mail Express Server is installed, you must create an exception for TCP port 8443.

 

  • Microsoft Windows Server 2012

  • Microsoft Windows Server 2012 R2, requires GUI component (64 bit)

  • Microsoft Windows Server 2008 R2

 

Microprocessors:

  • 1 GHz x86-based processor or higher for 32-bit operating systems

  • 1.4 GHz x86-based processor or higher for 64-bit operating systems

 

1 GB RAM or more

 

Disk space:

 

  • Installation temporarily requires up to 125 MB free disk space on the system drive to accommodate temporary installation files.

 

  • Up to 500 MB of additional storage on the selected installation drive to accommodate Mail Express Server log files and temporary files

 

  • Adequate storage should be provided for uploaded attachments

 

  • Regular disk maintenance/management of resources. Mail Express administration requires a small amount of available disk space in order to service requests. When the disk is full, Mail Express may not function as expected.

 

1024x768 or higher resolution monitor

 

Supported browsers (with latest OS/browser patches and updates, with JavaScript and cookies enabled):

  • Chrome: Latest public release version (32 on release date)

  • Firefox: Latest public release version (26 on release date)

  • Safari: Latest public release version (7.0.1 on release date)

  • Internet Explorer: 10-11

Users should install the latest Java release for web transfers using the Java applet. (You can transfer files without the Java applet, however, most browsers do not support transfers of files larger than 2 GB. The applet, if enabled, allows unlimited file size, depending on the limit the administrator has set for the portal.)

 

Access to a mail server. Mail Express is supported on Exchange Server 2007, and Exchange Server 2010

 

Additional modules in Exchange Server that meet the specific needs of Mail Express. Refer to Configuring Anonymous Access to Exchange or Configuring Authenticated Access to Exchange for details.

 

Service account in AD for Mail Express (Optional); Account is necessary for Kerberos authentication; an existing account can be used, if preferred.

 

Access to a SQL Server or Oracle database (SQL Server Express, which can be installed with the Mail Express installer for evaluation, is not intended for production use.) Mail Express is supported on SQL Server 2008 R2, SQL Server 2012, and Oracle 11g.

 

Anti-virus: (optional) The Mail Express Server computer should have a current anti-virus application installed so that attachments managed by Mail Express Server are free from malicious software.

If slower-than-normal uploads are observed, ensure your antivirus software is properly configured.

SQL Server 2008 R2 Express Installation Requirements/Prerequisites

If you are installing SQL Server 2008 R2 Express (available in the Mail Express Server installer for evaluation purposes), ensure that the computer meets the requirements/prerequisites in the table below. When you choose to install SQL Server 2008 R2 Express with the Mail Express Server installer, the installer will verify that the proper prerequisites/requirements are available before installing. If the requirements are not met, the installation will abort.

  • Listed in the table below are the requirements that the installer verifies; refer to the Microsoft link below for additional SQL Server system requirements.

  • If you are connecting to an external SQL Server 2008 R2 database, refer to the SQL Server 2008 R2 requirements.

Requirement/Prerequisite

 

Microsoft .NET Framework v3.5.1 SP1

 

Microsoft Installer Service 4.5 or later (included in Windows 2008)

 

The following privileges must be enabled for the administer account running the installer:

 
  • SeBackupPrivilege

 
  • SeDebugPrivilege

 
  • SeSecurityPrivilege

 

Installation temporarily requires up to 3.6 GB of free space on the system drive

 

Minimum of 500 MB on the system drive, consumed by SQL Server installation files and initial database

 

10 GB of additional storage on the system drive to accommodate database growth

Outlook Add-In Requirements/Prerequisites

The table below lists the system requirements/prerequisites on the computer on which the Outlook Add-In is installed.

Requirement/Prerequisite

 

Mail Express Server must be installed before installing the Outlook Add-In.

 

Operating Systems:

  • Windows 8

  • Windows 7 Professional

  • Windows Vista Business

  • Windows XP Pro (limited FIPS support)

 

Outlook versions (refer to Microsoft documentation for Outlook requirements):

  • Outlook 2007

  • Outlook 2010, 32-bit or 64-bit (64-bit support added in version 3.2)

  • Outlook 2013, 32-bit or 64-bit (added in v3.3.2)

 

Minimum system requirements

  • A single 1 GHz x86-based CPU or better

  • 1 GB of RAM or more

  • 1024x768 or higher resolution monitor

 

Outlook Add-In prerequisites based on Microsoft Office version; Due to interdependencies among the following prerequisites they should be installed in the order listed. The prerequisites are available at the links listed below in Outlook Add-In Prerequisite Resources.

 

Prerequisites when using Office 2007:

  • Microsoft Windows Installer 3.1 or Later

  • Microsoft .NET Framework v3.5 SP1

  • Microsoft Office 2007 Primary Interop Assemblies

  • Microsoft Visual Studio Tools for the Microsoft Office System (version 3.0 Runtime) and Service Pack 1

 

Prerequisites when using Office 2010:

  • Microsoft Windows Installer 3.1 or Later

  • Microsoft .NET Framework 3.5 SP1

  • Microsoft Office 2010 Primary Interop Assemblies

  • Microsoft Visual Studio 2010 Tools for Office Runtime

 

Prerequisites when using Office 2013:

  • Microsoft Windows Installer 3.1 or Later

  • Microsoft .NET Framework 3.5 SP1

  • Microsoft Office 2013 Primary Interop Assemblies

  • Microsoft Visual Studio 2010 Tools for Office Runtime

Outlook Add-In Prerequisite Resources

The Outlook Add-in prerequisites (noted in the table above) can be obtained from the links listed below.

Microsoft Windows Installer 3.1 or later

Microsoft .NET Framework v3.5 SP1

Microsoft Office 2007 Primary Interop Assemblies

Note: The download file is named “PrimaryInteropAssembly.exe.” The “o2007PIA.msi” installer file will be extracted from this executable when run.

Microsoft Office 2010 Primary Interop Assemblies

Note: The download file is named “PIARedist.exe.” The “o2010PIA.msi” installer file will be extracted from this executable when run.

Microsoft Office 2013 Primary Interop Assemblies

Microsoft has not yet published this PIA redistributable installer. The PIA is installed by default when Outlook is installed, if .NET was installed beforehand. The PIA can be installed via the Microsoft Office installer if needed. For more information, refer to the Knowledgebase article at http://kb.globalscape.com/KnowledgebaseArticle11129.aspx.

Microsoft Visual Studio 2005 Tools for Office Second Edition Runtime (build 8.0.50727.940)

Microsoft Visual Studio Tools for the Microsoft Office System (version 3.0 Runtime) and Service Pack 1

Note that this prerequisite consists of 2 separate installers. The main installer and a service pack upgrade installer. Both are detailed below.

Microsoft Visual Studio 2010 Tools for Office Runtime

  • Installer Name: Microsoft Visual Studio 2010 Tools for Office Runtime (VSTOR 2010) Redistributable

  • Installer File:

    • For 32-bit editions of Microsoft Windows OS - vstor40_x86.exe

    • On 32-bit editions of Microsoft Windows OS, it is not strictly required to install this prerequisite prior to installing the Mail Express Outlook Add-In because Outlook 2010 and later will automatically install the Microsoft Visual Studio 2010 Tools for Office Runtime if it is not already installed. This occurs the first time that Outlook loads the Add-In and does not require the user to have administrative privileges on the computer. However, this will cause a slight delay the first time end-users start Outlook after the Add-In has been installed. Administrators wishing to provide a more streamlined end-user experience may want to go ahead and pre-install this prerequisite.

    • For 64-bit editions of Microsoft Windows OS - vstor40_x64.exe

    • On 64-bit editions of Microsoft Windows OS, this automatic installation does not function for Outlook 2010; therefore, the prerequisite must be manually installed.

  • Download Page: http://www.microsoft.com/downloads/en/details.aspx?

  • Direct Download Link:

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You can also search the Knowledgebase for help, or pose your question in the Globalscape User Forum. Visit the Mail Express Support Center for the most up-to-date information, to view version history, updates, and activation instructions, or to download a PDF of this user guide. For information about Globalscape, visit www.globalscape.com or follow us on Twitter.

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Last modified: 17 July 2014 at 10:24:30