If a red "X" appears over a user or user setting level, they have been disabled. You can enable accounts at both the user and user setting level. A user setting level must be enabled before any users in that level can be enabled.
Start the Administrator Interface and connect to the server.
At the bottom of the left pane, click the Server tab.
In the left window, expand a server group, server, User Setting Levels, and the user setting level with the user you want to enable.
Select the user you want to enable.
Click the Main tab.
Click the Enable this user account check box until it shows a black check mark in a white box. if the box and check are gray, the user is inheriting its activation status from its User Setting Level.
Click Apply. The red "X" will disappear.
Start the Administrator Interface and connect to the server.
At the bottom of the left pane, click the Server tab.
In the left window, expand the server group, server, and User Setting Levels.
Select the User Setting Level you want to enable.
Click the Main tab.
Select the Enable this settings level check box.
Click Apply. The red "X" will disappear from the User Setting Level and from any users that have not been disabled independently of the setting level.