Agent Logs

Each time the Agent is started, it creates a new log file. Log files are written to the folder C:\AVCStuff\logs.SYSTEM. Each time the Agent runs, it creates a new log file with a name containing the date and time when it was started (e.g., Agn_20080604_1100_001.txt). You can delete old log files. You can also change the default location of the logs. Refer to Changing the Default Location of the Agent Logs for details.

To change the log level

1. On the Agent computer, click the Windows system tray icon .

2. Click Log Settings. The Edit Log Levels dialog box appears.

   

   • The Log Category column lists the type of information that is saved to the log.

   • The Log Level column lists the level of logging selected:

   • • OFF, SEVERE, ERROR, WARN, TRACE, DEBUG, ALL - Logs more detail for diagnostic use. Logs will grow very quickly. Do NOT use these settings unless instructed to do so by GlobalSCAPE Customer Support.

     • INFO - Logs basic information such as the date/time the log was started, computer name, software version, IP address and port on which connected to the Server, and so on.

     • Unless asked by GlobalSCAPE Customer Support to change the log level, leave it at the default of INFO.

3. To specify the level of detail written to the log, click the drop-down menu to select a level, then click Set all levels to. The default is INFO.

   • Click Default to reset the log level to INFO.

   • Click Apply to save changes without closing the dialog box.

   • Click OK to save changes and close the dialog box.

   • Click Cancel to cancel changes and close the dialog box.

4. If you selected TRACE, a warning message appears stating that this setting will significantly increase the log size. Click Yes to keep the level of TRACE or No to cancel.