Below are some frequently asked questions regarding upgrading the WAFS software. If you are upgrading WAFS in a cluster, please refer to Clustering WAFS.
Q. Do I need a new License when I upgrade to 4.0?
A. If you are operating version 3.1.0 or later you do not require a new license.
Q. I cannot find the Admin password for the Vault login.
A. The default username is iDisk and the default password is root. You should change this username and password from the defaults after installation. If you have changed the username and password and cannot recall what it is, please call Support for assistance BEFORE you attempt to upgrade.
Q. Do I have to do anything specific before I upgrade?
A. .Net 3.5 must be installed before upgrading to WAFS 4.0. Please refer to System Requirements and Prerequisites before you attempt to upgrade.
Q. Can I just upgrade the Vault?
A. All Vaults and Agents must be upgraded and running the same version of the software. Using different versions among Vaults or Agents will result in performance degradation and possible synchronization problems or data loss.
Q. Do I have to uninstall the Vault and/or the Agents before upgrading?
A. Do not uninstall the Vault or the Agents.
Q. What happens to all of the Jobs when I upgrade?
A. The installer will keep the Jobs that were created in the previous version and remove pre-version-4 executables and services. (As a precaution, a complete backup before any software upgrade is recommended.)
Q. My antivirus software is blocking the WAFS service. What can I do?
A. The filename of the Agent service was changed in v4.0. If you are using anti-virus software that scans processes, you must add AgentService.exe (the WAFS Agent process) to the exclusion list. Refer to Antivirus Settings for other exclusions..
Q. After upgrading to WAFS v4.0, filters that were defined for Jobs are lost and files that were supposed to be filtered are now replicated. Is there a quick way to get them back without manually adding them back?
A. The location and format of the \Filter\ folder files was changed in v4.0. Immediately after installation, prior to the required reboot, the old files need to be copied/moved and modified to match the new format. This will keep any filtered file from replicating. Please refer to KB article #10863 for details.
To upgrade WAFS
Stop all running WAFS services (Agent and/or Vault).
Start the installation file (WAFSInstaller.msi). The Welcome page appears.
Click Next. The License Agreement appears.
Read the agreement, select the check box to accept it, then click Next. The Custom Setup page appears.
Do one of the following:
To install both the WAFS Vault and a WAFS Agent, click the WAFS hard drive icon, and then click Entire feature will installed on local hard drive.
To install only the WAFS Vault, ensure that the WAFS Agent hard drive icon has a red X on it .
To install only the WAFS Agent, ensure that the WAFS Vault hard drive icon has a red X on it. .
Click Next. The Configure WAFS Vault page appears.
The WAFS Vault is installed in C:\Program Files\GlobalSCAPE\WAFS Vault\. To specify a different location, click Browse, and select a different location.
The Working Directory and Control Vault is installed by default n C:\Vault Data\. To specify a different location, click Browse, and select a different location.
If you are installing the Vault in a cluster, be sure to specify the shared storage location that you set up for the cluster nodes. You must point each clustered Vault to the same shared storage location so that when one node fails, the other node can access the shared Vault data location.
The Vault Address is the computer name, IP address, or external domain name, and default Port is port 80. If you need to specify a different port, specify it in the Port box. (For example, if IIS is using port 80, you could use port 711.)
If you plan to set up a cohosted slave Agent, when you first connect it to the Job, you must specify the Vault name using its IP address instead of its computer name. If you specify the Vault using the computer name, you will not be able to switch the Agent's mode.
Click Next. The Select Location to Install WAFS Agent page appears.
The WAFS Agent is installed in C:\Program Files\GlobalSCAPE\WAFS Agent\. To specify a different location, click Browse, and select a different location
Click Next. The WAFS Vault Activation page appears.
An Activation Key is automatically assigned during the initial installation for trial purposes. If you have purchased a license, you can provide it in the Activation Key box, along with your First Name, Last Name, and Organization. (Providing this information now can expedite any support requests later.) If you have not yet purchased a license, you can install WAFS with the trial license for 14 days; the trial is limited to 3 Agents and 50GB. You can update the license information in the WAFS Vault interface.
Click Next. The Ready to install page appears.
On this page, you can click Back if you want to review or change any settings, or click Cancel if you do not want to install. Otherwise, click Install.
The product is installed and icons are placed on the desktop and Start menu. After installation is complete, the success page appears.
Click Finish. A message appears asking if you want to reboot now or later.
Click Yes to reboot now and complete the installation or click No if you want to reboot later.
Save the WafsInstaller.MSI file; the same installer that you used to install WAFS can be used to change, repair, or remove WAFS.
WAFS Support Center
Release Notes and Version History